Customer Experience Optimisation

We provide integrated communication solutions and services focused on the contact centre, unified communications and conver ged networking markets. We also make recommendations on solving business process issues and optimising existing processes.

Managed services, system integration and professional services. Including scoping, design, supply, implementation and integration, project management, training, and support and maintenance. We enable the two-way communications that facilitate a successful enterprise.

Our Professional Services offer business consulting as well as solution engineering and integration services across our areas of expertise, to complement our solutions offering.

The contact centre is the primary port of call for customers to interact with your business, and it needs to offer customers options and rich media channels for their interactions. We incorporate all of the elements necessary for an effective modern contact centre:

Our telecoms division provides vendor independent performance management services focused on wir eless network optimization, and performance benchmarking for 2G , 3G and 4G technology standards. We also provide converged IP assurance and IP performance testing.